Effective Date: February 1st, 2025

Welcome to Sales Suite! These Terms and Conditions (“Terms”) govern your access to and use of the Sales Suite software-as-a-service platform (the “Service” or “Platform”), which is a proprietary brand of Sales Technologies LLC.

Please read these Terms carefully. By creating an account, accessing, or using the Service, you agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you do not agree to these Terms, you may not use the Service.

1. Parties to the Agreement

This agreement is between Sales Technologies LLC, an Arizona limited liability company located in Maricopa County (“Company,” “we,” “us,” “our”), and the individual or entity creating an account or using the Service (“User,” “you,” “your”).

2. The Service

Sales Suite provides a comprehensive suite of sales and marketing automation tools, including but not limited to customer relationship management (CRM), communication tools (email, SMS, phone calls), marketing campaign builders, analytics, and other business management functionalities. 

3. Account Registration and Use

• Eligibility: You must be at least 18 years old and have the legal capacity to enter into a binding contract to use the Service.

• Account Security: You are responsible for maintaining the confidentiality of your account credentials (username and password). You are fully responsible for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

• Accuracy: You agree to provide true, accurate, current, and complete information as prompted by the registration form and to maintain and promptly update this information to keep it accurate.

4. Fees, Billing, and Payment

• Subscription Plans:

  • Monthly Plan: The standard subscription fee is $129.00 USD per month.

  • Annual Plan: An optional annual subscription is available for $1,299.00 USD per year.

• No Setup Fees: There are no initial setup fees for creating an account.

• Usage-Based Charges: In addition to your base subscription fee, you will be billed for your usage of certain platform features. These charges are variable and are based on current rates. They include, but are not limited to:

  • Emails sent

  • SMS/MMS messages sent and received

  • Phone calls made and received (per-minute rates)

  • Phone number provisioning (monthly rental)

  • AI (Artificial Intelligence) conversational bot usage

  • Premium Triggers & Actions usage

  • Content AI usage

  • Workflow AI usage

  • Address auto-complete lookups

  • Call recording storage
    You are responsible for monitoring and managing your usage. All usage charges will be billed to your payment method on file.

• Payment: All fees are due in advance of the service period (monthly or annually). We accept all major credit cards. You authorize us to charge your provided payment method for all applicable subscription fees and usage charges.

• Billing Disputes & Chargebacks: You agree to contact us first to resolve any billing discrepancies. If you initiate a chargeback or payment dispute with your financial institution for a valid charge, it will be considered a material breach of these Terms. In such an event, we reserve the right to:

  • Immediately suspend or terminate your account and all associated Services.

  • Undo services rendered, which may include reclaiming provisioned phone numbers.

  • If we successfully defend the dispute, you will be required to pay a reactivation service fee to restore your account.

  • Any promotional pricing or discounts you previously had will be permanently forfeited. To continue using the Service, you will be required to pay the standard, non-promotional rate.

5. Free Trial

We may offer a free trial period for the Service. During the free trial, you will have full access to the Platform’s features. At the end of the trial period, your payment method on file will be automatically charged for the selected subscription plan unless you cancel prior to the end of the trial.

6. Cancellation and Termination

• Cancellation by User: You may cancel your subscription at any time through your account settings or by contacting our support team. Your cancellation will take effect at the end of your current paid billing cycle (month or year).

• No Refunds: All payments are non-refundable. We do not provide refunds or credits for any partial subscription periods, unused time on an annual plan, or unused usage credits. 

• Termination by Company: We reserve the right to suspend or terminate your account and access to the Service, with or without notice, for any reason or no reason, including, but not limited to, a breach of these Terms.

• Effect of Termination: Upon termination or cancellation of your account:

  • Your right to use the Service will immediately cease.

  • All of your data within your user account, including contacts, campaigns, content, and settings, will be permanently deleted and cannot be recovered.

  • The Company will retain its own business records related to your account (e.g., billing history, contact information) as required by law and for our own operational purposes.

7. User Content and Responsibilities

• Your Content: You are solely responsible for all data, text, images, videos, and other materials (“Content”) that you upload, post, send, or store through the Service. You retain all ownership rights to your Content.

• Lawful Use: You agree to use the Service only for lawful business purposes and in compliance with all applicable laws and regulations.

• Compliance with Communication Laws: You are solely responsible for your marketing and communication practices. This includes, but is not limited to, complying with:

  • The CAN-SPAM Act for all commercial emails.

  • The Telephone Consumer Protection Act (TCPA) and the Telemarketing Sales Rule (TSR) for all calls and SMS/MMS messages, including obtaining prior express written consent where required.

  • The General Data Protection Regulation (GDPR) if you are processing data of individuals in the European Union.

  • The California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and other applicable state-level privacy laws.
    We are a technology platform and are not responsible for the legality of your Content or your communication campaigns. We recommend you seek legal counsel to ensure your practices are compliant.

8. Prohibited Uses

You agree not to use the Service to:

• Send spam or any other form of unsolicited or duplicative messaging.

• Engage in any activity that is illegal, fraudulent, defamatory, obscene, harassing, or abusive.

• Transmit any material that contains viruses, Trojan horses, worms, or any other malicious or harmful code.

• Infringe upon the intellectual property rights of others.

• Attempt to gain unauthorized access to the Service, other accounts, or computer systems connected to the Service.

• Resell the Service without our express written permission.

We reserve the right to investigate and take appropriate action, including account termination, against anyone who, in our sole discretion, violates this provision.

9. Intellectual Property

The Service, its underlying technology, and all content and materials provided by the Company, including the “Sales Suite” name and logo, are the exclusive property of Sales Technologies LLC and its licensors. You are granted a limited, non-exclusive, non-transferable, revocable license to use the Service in accordance with these Terms.

10. Third-Party Services

The Platform may allow you to integrate with third-party applications or services. Your use of any third-party service is governed by the terms and privacy policies of that third party. We are not responsible for the operation, content, or practices of any third-party services.

11. Privacy

Your privacy is important to us. Our collection and use of personal information in connection with the Service are described in our Privacy Policy.

12. Disclaimers of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, SALES TECHNOLOGIES LLC DISCLAIMS ALL WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE, OR FREE OF VIRUSES. WHILE WE AND OUR PLATFORM PROVIDERS STRIVE FOR MAXIMUM AVAILABILITY, WE MAKE NO GUARANTEE OF 100% UPTIME.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SALES TECHNOLOGIES LLC, ITS AFFILIATES, DIRECTORS, EMPLOYEES, OR LICENSORS BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, THAT RESULT FROM THE USE OF, OR INABILITY TO USE, THIS SERVICE.

UNDER NO CIRCUMSTANCES WILL OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE EXCEED THE TOTAL AMOUNT OF FEES PAID BY YOU TO THE COMPANY DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

14. Indemnification

You agree to defend, indemnify, and hold harmless Sales Technologies LLC, its officers, directors, employees, and agents, from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including but not limited to attorney’s fees) arising from: (i) your use of and access to the Service; (ii) your violation of any term of these Terms; (iii) your violation of any third-party right, including without limitation any copyright, property, or privacy right; or (iv) any claim that your Content caused damage to a third party.

15. Dispute Resolution and Governing Law

• Governing Law: These Terms shall be governed by the laws of the State of Arizona, without regard to its conflict of law principles.

• Arbitration: You agree that any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof, will be resolved by binding arbitration rather than in court. The arbitration will be administered by the American Arbitration Association (“AAA”) in accordance with its Commercial Arbitration Rules. The arbitration will take place in Maricopa County, Arizona.

• Waiver of Jury Trial and Class Action: You and the Company are each waiving the right to a trial by jury or to participate in a class action.

16. Affiliate Program

We may offer an affiliate program. Participation in the affiliate program is governed by a separate Affiliate Agreement.

17. General Provisions

• Changes to Terms: We reserve the right to modify these Terms at any time. We will notify you of any material changes by posting the new Terms on our website or through the Service. Your continued use of the Service after such changes constitutes your acceptance of the new Terms.

• Entire Agreement: These Terms, together with the Privacy Policy and any other legal notices published by us, constitute the entire agreement between you and Sales Technologies LLC concerning the Service.

• Severability: If any provision of these Terms is deemed invalid by a court of competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions, which shall remain in full force and effect.

• Waiver: No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term.

• Contact Information: For any questions about these Terms, please contact us at hello@salestechnologiesllc.co